Privacy Policy
This policy explains what personal information Stone Trail collects through this website, why we collect it, who we share it with, and the choices you have. We have kept it in plain language — if anything is unclear, contact us and we will explain it.
Last updated
Who we are
Stone Trail Ltd., trading as Stone Trail, operates this website and is responsible for the personal information described in this policy.
You can reach us at 1703 Welch Street, North Vancouver, BC V7P 3G9, Canada, by email at info@stonetrailltd.com, or by phone at (604) 960-1090.
Information we collect
We collect only what we need to answer your enquiry about materials and to keep the website working well. We do not buy personal information from data brokers, and we do not sell yours.
- Information you give us — when you submit the material enquiry form: your name, email address, phone number, the project details you describe (such as approximate square footage, the type of project, and your fabricator or installer if you name one), and anything else you choose to include in your message.
- Information you give us in other ways — when you email us, call us, or book a viewing at our Welch Street showroom.
- Information collected automatically by our host — our web host records standard server information such as your IP address, browser and device type, the pages requested, and the time of the request. This is used to serve the site and to keep it secure.
- Information collected by our analytics tag — we use Google Analytics 4 to understand how the site is used: the pages you view, roughly where you are (city level, from a truncated IP address), the type of device and browser you use, and how you arrived at the site. It is set up to measure the website, not to identify you, and we do not combine it with your enquiry details. See the cookies section below.
Why we use it, and our legal basis
We use the information above to respond to your enquiry, to quote and source material, to arrange viewings and deliveries, to keep the website available and secure, and to comply with our legal, accounting, and tax obligations.
Under British Columbia's Personal Information Protection Act and Canada's PIPEDA, we collect, use, and disclose personal information only for purposes a reasonable person would consider appropriate in the circumstances, and we rely on your consent — which you give by sending us an enquiry, and which you may withdraw at any time. Where a law that requires a separate legal basis applies to you (for example the UK or EU GDPR), we rely on your consent for non-essential cookies, on the steps necessary to take at your request before entering into a contract when you ask us about material, and on our legitimate interest in running and securing our website.
We do not use your information to make decisions about you by automated means alone, and we do not profile you for automated decision-making. We do not use your enquiry details to send you marketing unless you ask us to.
Where your information is processed
Some of our service providers process and store information on servers outside Canada, including in the United States. While it is outside Canada, that information may be accessible to the courts, law enforcement, and national security authorities of the country it is held in, under the laws of that country. We rely on our providers' contractual safeguards — typically the European Commission's Standard Contractual Clauses or equivalent terms — and we take reasonable steps to confirm the information receives comparable protection. If you would rather not have your details handled this way, contact us by phone or post instead of using the form.
How long we keep it
We keep enquiry and quote details for 24 months from our last contact with you, unless you ask us to delete it sooner. Where an enquiry becomes an order, we keep the associated records for as long as our tax, accounting, and warranty obligations require — generally seven years — and then delete them. Server logs held by our host are kept for a short period for security and troubleshooting. Website-usage data in Google Analytics is retained for 14 months and then deleted automatically.
Your rights and choices
You can ask us to give you a copy of the personal information we hold about you, to correct it if it is wrong or incomplete, to delete it, or to stop using it for a particular purpose. You can withdraw your consent at any time, and you can ask us to stop contacting you.
Depending on where you live you may have further rights — for example to data portability, to object to processing, to appeal a decision we make about your request, or to be free from unfavourable treatment for exercising a privacy right. We honour these regardless of where you live.
To exercise any right, email info@stonetrailltd.com or write to us at the address above. We will respond within 30 days. We may need to confirm your identity before we act, and we will ask only for what is necessary to do that. You may use an authorised representative where the law allows it. There is no charge for a reasonable request.
If you are unhappy with our response, you may complain to the Office of the Information and Privacy Commissioner for British Columbia, or to the Office of the Privacy Commissioner of Canada. If you live elsewhere, you may complain to your local privacy regulator.
Children
This website is intended for adults specifying, buying, or installing building materials, and is not directed at children. We do not knowingly collect personal information from anyone under 13. If you believe a child has given us their information, contact us and we will delete it.
How we protect it
The site is served over an encrypted HTTPS connection, and we limit access to enquiry details to the people at Stone Trail who need them to reply to you and fulfil your order. We review who has access as our team changes.
No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a breach affects your personal information and creates a real risk of significant harm, we will notify you and the relevant Commissioner as the law requires.
Links to other sites
Our site links to other websites — for example manufacturers' and quarries' pages for the collections we stock — and embeds a map. We are not responsible for their privacy practices, and this policy does not apply to them. Read their policies before giving them your information.
Changes to this policy
We update this policy when our practices change — for example if we add analytics or online ordering to this site. The date at the top shows when it was last revised. If a change materially affects how we use your information, we will make that clear on this page.
Contact us
Questions, requests, or complaints about privacy: email info@stonetrailltd.com, call (604) 960-1090, or write to Stone Trail Ltd., 1703 Welch Street, North Vancouver, BC V7P 3G9, Canada.